Professional Experience
2018 — PresentJackson Hewitt Tax Services
Sr. Analytics Manager, Marketing Analytics
- Led retention and promo strategy that reversed multi-year declines, achieving 0.7% YoY lift.
- Pioneered credit bureau prospecting audiences—driving first YoY client growth in 8 years.
- Built and deployed CLV & churn models (CatBoost, Python, SQL) for optimized customer targeting.
- Designed A/B testing framework improving campaign performance by 15% in six months.
Deloitte & Touche LLP
Data Analyst / Ops & Risk Analytics Consultant
- Built SpaCy NLP model to extract compliance attributes, reducing manual review by 25%.
- Led data acquisition and mining for Fortune 500 vendor compliance assessments.
- Partnered with Fortune 50 regulatory teams on high-risk compliance reporting.
Regeneron Pharmaceuticals
Healthcare Data Analytics Intern
- Supported AWS RedShift migration enabling scalable data access for analytics teams.
- Executed ETL pipelines to clean and transfer health data; presented updates to CIO.